Tricia has her Masters of Education from Fitchburg State College and her Bachelor of Science from Framingham State College. Prior to joining TTA, Tricia was a Training Consultant for Iron Mountain Digital, where she was responsible for managing all worldwide customer training activities for client-server-based backup solutions and storage technologies. Tricia developed materials and delivered high-quality instructor-led training classes, web-based remote training, and train-the-trainer initiatives.

Previous to Tricia's job at Iron Mountain, she worked at Lightbridge, Inc. as a Product Training Manager/Consultant. In this capacity she managed and mentored training teams; reviewed SOW's and project plans; designed and developed on-site and remote training programs; and was the on-site subject- matter expertise and implementation support for client deployments.

Maria Melfa, President of TTA says, "We are delighted to welcome Tricia as our new Director of Training. As our business is experiencing tremendous growth and our full-time staff has increased rapidly over the last quarter, it is imperative that our internal training of processes be consistent and streamlined. Tricia brings a myriad of best-training practices to TTA to start our training programs out with the right fundamentals in place."