Kadaster planned to introduce two new Internet services, one for notaries to register properties online and one for terrestrial information. "Traditionally, staff had become used to trainer-led classroom sessions", said Mariette Kroeze, Kadaster's senior advisor for human development. "But we became convinced that a blended-learning solution was the best way forward."

Working with the consultants Bright Alley, Kadaster chose OutStart and its ForceTen LCMS, which enabled agency staff to create the self-learning content for the programme themselves. "ForceTen LCMS was selected because it could do all the things we wanted and more", said Kroeze. "We were able to secure a flexible, uniform, just-in-time learning solution that would meet our needs today and in the future - and it was all within budget. The solution was very practical for us, allowing easy interaction with our systems such as SAP and our intranet."

Selected Kadaster employees were then trained - in less than two days - to use the ForceTen LCMS system to create their own eLearning courses and materials. The Kadaster content development team, with some ongoing OutStart coaching, is now able to work across the organization to storyboard and develop new eLearning courses using ForceTen LCMS's collaborative authoring and management facilities.

To date, more than 1, 200 staff have used the system to learn or retrain. "We are now in a much better position to measure knowledge levels and offer clear learning objectives for staff. At the same time, less time and money is spent on the expenses of travelling and organizing training, which can be carried out far more effectively and efficiently using the ForceTen LCMS", said Mariette.

Kadaster is already planning to extend its ranges of eLearning modules. The next stage is to develop training courses for all primary processes within the business, link knowledge to competency profiles, and to extend the staff's learning capability to their homes. "Using ForceTen LCMS, eLearning has become a rich source of uniform information to every employee", said Kroeze. "Learning can now take place at all times and places in the organization."