Engaging Front-Line Managers in Support of 70-20-10
Oakland (CA), November 2011 - The "70-20-10" model of development is a hot topic today, but it's also real. Organizations adept at enabling the "70" - learning on the job - and the "20" - learning from relationships and from knowledge in support of work, not just the "10" - formal learning, achieve a significant competitive advantage.
According to Bersin & Associates' High-Impact Learning Culture study, organizations that institutionalize support for learning in the workplace encourage knowledge sharing and help managers to find moments to reflect on both success and failure are 92% more likely to innovate, 53% more likely to have highly satisfied customers, and 50% more likely to outpace competitors at controlling costs.
However, the same study also highlights the most significant challenge with successfully adopting the 70-20-10 model: a strong culture of learning is not based on what the training department does. Instead, it is your front-line managers who determine your ability to cultivate a culture of learning and successfully drive value from the "70" and the "20". High-Impact Performance Management research has shown that, unfortunately, most front-line managers are woefully unprepared as developers of their people.
Bersin & Associates is offering a complementary webinar on "Engaging Front-Line Managers in Support of 70-20-10" on 17 November 2011, at 10:00 ET/15:00 GMT.
In this webinar, David Mallon and Jérome Wargnier, Business Consulting Director at CrossKnowlege, will discuss the challenges with building the capacity of front-line leaders as coaches and developers, and they will share seven critical success factors that organizations must do to fully leverage their managers as the driving force behind continuous learning.
