This internationally reaching project entitled "New Age" was accompanied by an ambitious training programme designed to smooth the transition to the new IT environment. Within the framework of the -œNew Age- project, the team was asked to train all of the group's employees to use the new communication and collaboration tools as they moved towards a 100% Microsoft-based environment.

To insure maximum uptake, the team sought to develop content specific to BEL's environment. In order to do this, the Mohive solution was used. Easy to use (even for those who do not have advanced technical competencies such as developers or graphic designers), Mohive also integrates an automated localisation process (nine languages made available in four months). The modules created were easily hosted on the CrossKnowledge platform.

This project uses a maximum amount of existing tools and content and puts each one to use in a multilingual blended-learning training path. The key success factors are

• providing all learners with an individualised training space where they are able to locate their training content, as well as useful information, a FAQ section, and evaluations;
• humanising the training via classroom sessions and reassuring learners by staying close to training needs for their specific environment and in their country;
• establishing a communication plan relayed locally by HR and IT departments.

In a survey carried out with a pilot group, 95% of learners said that they were "comfortable" or "very comfortable" with their new environment.