In the past, the onboarding programme had been completed through a series of instructor-led sessions. Although effective, they were also costly, time consuming, and - with new starters joining at different times and in different locations - inevitably inefficient. John Ellis, National Sales Training & Recruitment Manager, wanted to solve these problems by implementing a new onboarding programme that utilised exciting and innovative eLearning.

British Gas Services - Central Heating Installations had used eLearning previously but was all too aware of the high upfront costs and long timescales historically involved in its production. The project team searched for a partner who could keep costs to a minimum while improving its training offering. The turning point came when the team engaged CM Group, an eLearning specialist.

Staff from the Content Master division of CM Group worked with the client's project team to understand their requirements and identify the courses that would be transformed into eLearning. The teams identified a curriculum of over twenty courses, with topics ranging from Health and Safety to specific product knowledge.

Employees access the published courses online by using Luminosity Reach, CM Group's easy-to-use SaaS-based learning-management system (LMS). The LMS is quick and easy to set up and is ideal for this type of project rollout.

Commenting on the project, John Ellis says, "We are delighted with the result. CM Group developed a highly engaging eLearning programme quickly and effectively and at half the cost we would have expected. Luminosity Studio and Luminosity Reach are also the perfect fit. CM Group's support has been great, nothing's too much trouble for them, and they've been a pleasure to work with."